TOMASH Group doo is an IT company specialized in software development and outsourcing services based on information technologies.
Upholstered Furniture Integrated Planning and Production System, is a complete production line information system specially developed for upholstered furniture production industry. Information system features planning, production and delivery through the control of production processes and automation of the production line sectors featuring a barcode system for the production processes flow, staff rationing, management of raw materials and deliveries of finished products.
Tomash Dispatch VOIP 8.0 is the lates generation of combined Inbound-Outbound call center software developed by TOMASH Group. It is a modular information system with a large number of pre-developed modules that can be implemented to client's systems according to their specific needs. It has an internal system of receiving, filing and forwarding call data inside and outside the company that uses it, it enables control of the flow and execution of calls/data, filing and processing of data, support for e-mail and bulk SMS servers, as well as a large number of modules and codecs for communication with the phone servers/switchboards, analog and digital. All modules are expandable and can be personalized depending on the jobs for which they are used, and have modules for connecting to other information systems. SIP, TAPI and CAPI technologies are used for communication, which cover most of the widely used telecommunication technologies today. TAPI and CAPI technologies are used for the existing users software which use older telephone infrastructure (modems and voiceboard cards), while for the new users of our call center solutions we implement only digital communication technologies (IP) and software modules for these types of communications.
